Email a copy of "Google: Chaos by design" to a friend.
Fortune magazine's latest cover is devoted to Google, the current media darling, and whether it's a one-hit wonder. So where does chaos come in?
To figure the place out, I've repeatedly been told the person to see is Shona Brown, the 40-year-old ex-McKinsey consultant who is Google's senior vice president for business operations. That's what...